Customer Memory
Ingest your pages, policies, and product docs into a searchable brain — 1,536-dimension vector embeddings on pgvector. Every reply is grounded in your business, never generic.
AI customer memory · draft-first replies · 24/7 follow-ups
Your AI operations manager that never drops a lead
Linebuilt remembers every customer conversation, drafts replies the way you would, follows up on time, and hands you a brief every morning — so you close more business without hiring.
- Customer Memory
- AI Replies
- Follow-Ups
- Daily Brief
- Audit Trail
- Entitlements
app.linebuilt.com
Overview
Leads
Knowledge
Follow-ups
Today's brief
3 new leads overnight. 2 drafted replies await approval. 1 follow-up due at 2 PM — quote for Hensley Roofing expires Friday.
Marcus T. · new leadAI draft ready
“Hi Marcus — thanks for reaching out about a kitchen remodel. Based on the scope you described, we typically start with an on-site estimate…”
Approve & sendEdit
12
Leads this week
9
Replies sent
4
Follow-ups queued
1,536-dim
vector memory embeddings (pgvector)
24/7
follow-up engine, on your schedule
100%
of agent actions logged to the audit trail
The platform
Six modules. One back office.
Everything your operation needs to capture, answer, and win work — wired together in a single workspace.
AI-Drafted Replies
Human-quality responses to any lead in seconds, written in your voice from your memory. You approve before anything sends.
Automatic Follow-Ups
Schedule follow-ups per lead and the engine sweeps around the clock. Opportunities stop going cold.
Daily Brief
One concise brief every morning: new leads, drafts awaiting approval, follow-ups due, and today's priorities.
Runs & Audit Trail
Every agent action is recorded end to end — what ran, what it did, and why. Full visibility, full control.
Plan-Entitled Automation
Feature gates enforced in code, not in a sales deck. Start on Launch, unlock full automation on Growth, white-label on Agency.
Workflow
Built for how service businesses actually operate
- 01
Feed your knowledge
Paste FAQs, services, and past conversations. Linebuilt chunks, embeds, and indexes them into your workspace memory.
- 02
Add your leads
Capture or import leads. Linebuilt drafts a personalized reply grounded in what your business actually offers.
- 03
Approve & send
Review the draft, approve it, done. Every action lands in the audit trail.
- 04
It follows up
The follow-up engine runs on schedule so nothing slips — even while you're on a job site.
You stay in control
Draft-first by design. Audited end to end.
Linebuilt never freelances with your customers. Replies wait for your approval, automation is gated by your plan's entitlements in code, and every agent run is logged — what triggered it, what it did, and what it produced.
- Approve every customer-facing reply before it sends
- Follow-up automation only runs where you enable it
- Complete run history with status and timing per action
- Your data grounds your replies — it never trains foundation models
agent run · audit trail
09:41:02run.startdraftReply · lead_8kf2 · trigger: user
09:41:02memory.searchpgvector · "kitchen remodel estimate" · 5 hits
09:41:04draft.created312 words · grounded on 3 sources
09:44:18draft.approvedby owner@workspace
09:44:19reply.sentlogged · conversation updated
Pricing
Simple, fair pricing
Priced like the ops hire it replaces — a fraction of the cost, running around the clock.
Launch
Get your memory and AI replies going
$199/mo
- 1 workspace
- Customer memory (RAG)
- AI-drafted lead replies
- Daily brief
- 1 ops seat
Most popular
Growth
For businesses that want automation
$499/mo
- Everything in Launch
- Automatic follow-ups
- Unlimited leads
- Priority support
- 3 ops seats
Agency
For agencies managing many clients
$1,000/mo
- Everything in Growth
- Multi-client workspaces
- White-label option
- Dedicated onboarding
- Unlimited seats
FAQ
Frequently asked questions
Stop losing leads to slow replies
Give your business a memory, a writer, and a follow-up engine — in one workspace.